Answer every DM in seconds — without guessing.
DM Bird replies to the messages customers send your business accounts using only the answers your team approved. When it is not confident, it hands the conversation to a human instead of inventing something.
- Only answers your team approved
- Escalates instead of guessing
- Every message kept per client
kelsey.c
Instagram · new message
Approved answer · Shipping
Escalated · Assigned to Sara
Channels
The places your customers already message you
One connected account per channel, using each platform's own login and permissions.
DMs and story replies on a business or creator account.
Facebook Messenger
LiveEvery message sent to your Page inbox.
Business numbers on the WhatsApp Cloud API.
What you get
A support assistant you can actually let near customers
Approved answers only
The assistant may not improvise. It answers from a knowledge base your team wrote, edited and approved — so it cannot invent a policy, price or promise.
Mined from your own history
We read your past support conversations and cluster the questions you actually get, then propose canonical answers for you to approve. Day one is not a blank page.
Confidence-based handoff
Anything uncertain, sensitive or off-script is assigned to a human with the full conversation attached, instead of being answered badly.
One inbox for every channel
Instagram, Messenger and WhatsApp land in the same queue with the same history, so your team stops switching apps to find a thread.
Multi-brand by design
Each brand or client is its own tenant with its own connected accounts, approved answers and conversations. One tenant can never read another's messages.
Auditable by default
Every inbound delivery is recorded and every outbound reply is stamped with the answer it used, so you can see exactly why the bot said what it said.
How it works
Live on your first channel the same day
- 1
Connect your accounts
Link the Instagram, Facebook or WhatsApp accounts you already use. Tokens are encrypted at rest, and nothing is answered until you switch auto-reply on.
- 2
Approve what it may say
Review the answers mined from your support history, edit the wording, and approve the ones you are happy to have sent in your name.
- 3
It answers, or it hands off
Routine questions are answered in seconds, around the clock. Everything else arrives in your inbox, already triaged.
Safety
What always goes to a human
The assistant is deliberately narrow. These conversations are never answered automatically.
- The customer asks for a human, a manager, a refund or a cancellation
- The answer is not in your approved knowledge base
- The question needs live order, stock or shipping data we cannot verify
- The message looks angry, legal, medical or otherwise sensitive
- The platform's 24-hour reply window has closed
Built for agencies and multi-brand teams
Every client is a separate tenant with its own connected accounts, its own approved answers and its own conversations. Access tokens are stored encrypted, replies are rate-limited per channel, and one client can never see another's messages.
- Tenants
- Isolated
- Tokens
- Encrypted
- Deliveries
- Logged
FAQ
Questions we get before signing up
Will it make things up?+
It cannot answer from anything except your approved knowledge base. If no approved answer covers the question, the conversation is escalated to a human rather than answered.
Do customers know they are talking to a bot?+
That is your call. You control the wording of every approved answer, including any disclosure you want to add, and a human takes over the moment one is requested.
How long does setup take?+
Connecting an account is a few clicks through the platform's own login. Most of the work is reviewing the mined answers, which is usually an afternoon for a first brand.
What happens to our message data?+
Conversations are stored per tenant and used only to answer your customers and show the thread to your agents. Message content is sent to our AI provider to draft a reply, and is never sold or used for advertising. See the privacy policy for the detail.
Can we run this for our clients?+
Yes — that is the intended shape. Each client is a separate tenant with isolated accounts, answers and conversations under one login for your team.
Stop losing DMs overnight.
Connect one account, approve a handful of answers, and see what it catches.